wp-francis1

SUMMARY

More than 15 years of experience in the mortgage industry. A reporter for the Voice of America(VOA) and the local press in Sierra Leone. Taught English Language and Literature at high school level.

Professional Experience

1984-1985

VOA Country Reporter (Sierra Leone)

News reporting (News Advisory & Correspondent Report)

1992-2008

Countrywide Home Loans

 Involved in various client contact projects. Was among top performers in company sales at my facility.

Stayed longer than colleagues in a job with high attrition rate.

Always punctual.

2008-2010

Bank of America

Responded to inquiries and needs of customers as they relate to their mortgage. Helped new employees get settled into the job.Supplied and received complete and accurate information to and from clients about their mortgage and accounts.

. Selected by colleagues to be peer mentor

.Consistently in top 20 sales of bank products

1996-2010

African Profiles International

Filled the dearth of information on Africans in the U.S. badly needed by the public but hardly covered by other media outlets.

2010-2018

CoreLogic (Provides financial, property and consumer information, analytics and business intelligence)

Compile and complete daily, weekly and monthly business reports. Oversight of an offshore department and perform quality control.

Education

B.A. Education (University of Sierra Leone)

Paralegal Certificate(UNT Denton TX)

B.A. Economics (UT Dallas TX)

 M.J. -Master of Journalism (UNT –  Denton TX)